Ready-to-order signature sweets can be purchased directly through our Sweet Shop. Sweet Shop orders require a minimum of 72 hours’ advance notice.

For custom celebrations, catering, hospitality, or larger orders, submit a Custom Inquiry Form through our Sweet Experiences page.

Retail and Sweet Shop orders are paid in full at checkout. Custom Celebration and Hospitality orders require a deposit to secure the event date, with the remaining balance due according to the timeline provided on your invoice.

Sweet Shop orders require a minimum of 72 hours’ notice. Orders requested with less than 72 hours’ notice are subject to availability and will include a rush fee.

Custom celebrations, catering, and hospitality orders require a minimum of 2 weeks’ notice, with 3–4 weeks recommended to allow adequate time for planning, sourcing, and customization. Larger or more detailed events may require additional lead time.

Yes, based on availability. Sweet Shop orders requested with less than 72 hours’ notice are considered rush orders and will include a rush fee.

Rush orders must be submitted through our Custom Order Inquiry Form before purchasing. Select “Other Sweet Inquiry” as your inquiry type. Submission does not guarantee availability.

For custom celebration, catering, or hospitality requests with less than the required lead time, please submit an inquiry to confirm availability.

Yes. Our Celebration Collections include curated packages designed for birthdays, showers, graduations, anniversaries, corporate celebrations, and other sweet milestones. Choose from our Sweet Social, Sweet Spread, or Sweet Showcase, or inquire about something more custom.

Yes. We create custom dessert experiences for venues, brands, corporate events, artist hospitality, VIP gifting, backstage and green room experiences, brand activations, and special events. Submit a Sweet Experiences inquiry and tell us what you’re planning.

Absolutely! Customizations are available for any of our sweets, from cheesecakes and stuffed strawberries to cupcakes, treats, and gifting.

For custom colors, themes, décor, personalization, or other special requests, please submit a Custom Order Inquiry Form through our Sweet Experiences page. Additional charges and lead time may apply based on your request.

Sweet Shop orders are confirmed once checkout and payment are complete.

Rush, custom, celebration, catering, and hospitality inquiries are not confirmed until availability has been approved and the required payment or deposit has been received.

Submitting an inquiry does not reserve your date or guarantee availability.

Yes. Local pickup is available in Las Vegas. Delivery may be available for an additional fee based on location, order size, and scheduling.

Delivery availability will be confirmed based on the order details and requested date.

Changes are subject to availability and may result in additional charges. Customization, quantity, flavor, or event-detail changes should be requested as early as possible. Once production has begun, some changes may not be possible.

We want every order to be So Good. 🤎 If your order is incorrect, damaged, or has a quality concern at the time of pickup or delivery, please contact us as soon as possible and provide photos when applicable.

So Good Sweets Co. will review verified concerns and determine an appropriate resolution based on the circumstances. A resolution may include replacement, correction, or store credit when appropriate.

Once an order has been picked up or successfully delivered, So Good Sweets Co. is not responsible for damage resulting from transportation, handling, improper storage, temperature exposure, or other conditions outside of our control.

Because our products are perishable, concerns reported after the product has been substantially consumed or improperly stored may not be eligible for resolution.

Because our desserts are handcrafted and prepared specifically for each order, all sales are final and deposits are non-refundable.

Changes or cancellations should be requested as early as possible and are subject to availability. Approved changes may result in additional charges based on ingredients, quantity, design, or labor required.

When sufficient notice is provided for a cancellation, So Good Sweets Co. may offer a partial store credit at our discretion, based on work already completed and ingredients, custom décor, or materials already purchased.

No refunds or store credits will be issued for orders that are not picked up.

Please include any allergies or dietary concerns when ordering or submitting an inquiry. While we’ll provide ingredient information when possible, our products are prepared in a kitchen where common allergens may be present and we cannot guarantee an allergen-free environment.

We love showing off the sweet things we create! So Good Sweets Co. may photograph or record completed orders for our portfolio, website, social media, advertising, and other promotional purposes.

Don’t worry, we’ll never spoil the surprise. 🤎 Completed orders will not be shared publicly before pickup, delivery, or the scheduled event time.

For private, corporate, artist, or hospitality orders where confidentiality is requested, please let us know before fulfillment so appropriate arrangements can be made.

For order-specific questions, celebrations, catering, partnerships, or hospitality inquiries, use our Custom order Inquiry form or email hello@sogoodsweetsco.com